Here is a list of Frequently Asked Questions.
We are available between the hours of 12pm and 8pm (Eastern Time) Monday through Friday at (732)-466-6773. If you get our Voice Mail please leave a message and we will get back to you as soon as possible, alternatively you can email us at info@J3Guitars.com or text us at (732)-466-6773 for a faster response. Please include as much information as possible in your initial contact. We are available 7 days a week via email at info@j3guitars.com or text. Please allow some time for us to respond. We will return messages in the order they are received. For Domestic orders we accept all major credit cards, Paypal, Zelle and Venmo. To pay via Zelle please contact us at info@J3Guitars.com for instructions. For International orders we only accept PayPal or Bank Wire Transfer. Please email us for international shipping quote and payment instructions. We offer FREE US shipping on most new items over $100 to the lower 48 states, except for heavy items (over 50lbs) or oversized items such as amplifiers, speakers, large keyboards etc. All domestic orders are shipped via UPS unless otherwise noted in listing. Expedited UPS 2-Day shipping is often available for an additional cost. If expedited shipping is available on your order that option will appear on the checkout page. We also offer international shipping. Please contact us for an international shipping quote at info@J3Guitars.com J3 Guitars sells new, used, and vintage products. We provide detailed descriptions and photos of any special features, notable imperfections or modifications in the listing for each product. We pride ourselves on providing accurate, detailed product information for each item so you know exactly what you are buying. We have excellent reviews on ebay and Reverb and you can buy with confidence. If you have any additional questions or require any additional information please contact us via email at info@J3Guitars.com or use our Contact Us form. New Jersey residents are required to pay sales tax. There is no sales tax applied to orders shipped out of state. Please click here to view our Refund & Return Policy. On many of our items we do offer a 60-day layaway with 25% non-refundable deposit. Layaway items are considered final sale and can not be returned. Not available on Special Order, Consignment, Clearance or AS-IS items. If a layaway goes over 60 days or is cancelled by a customer there is a 10% (of total price) restocking fee. The remaining balance will be available as a store credit. Layaway deposits are not transferable to other items, which is also to say that if your layaway is cancelled the store credit can not to be applied to another layaway but may be used towards a purchase. To set up a layaway simply email us at info@j3guitars.com. In the extremely rare event that you receive an item that has been damaged in shipping, please contact us immediately after your delivery and we will begin the claim process. You will not be responsible for the item’s damage, but there is a protocol for these situations, and following the steps accurately will expedite this process. * Purchases made through eBay.com and Reverb.com have their own criteria for returns. Please ask if you have any questions regarding that process. DO NOT THROW AWAY THE BOX OR ANY PACKING MATERIAL IF THERE APPEARS TO BE SHIPPING DAMAGE. Not having these items will void any insurance claim with the carrier. Pictures will be required of the box, packing material and damage to the item. Once they are sent to us, we will start the insurance claim process with the carrier, and will keep you up to date on the progress every step of the way. Feel free to email with any questions you may have.Frequently asked questions
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